When a young woman texted with a heartbreaking cry for help, the organization responded by opening a nationwide Crisis Text Line for people in pain. Nearly 10 million text messages later, the organization is using the privacy and power of text messaging to help people handle addiction, suicidal thoughts, eating disorders, sexual abuse and more. Hear how they're using the anonymous data collected by text to learn when crises are most likely to happen -- and help schools and law enforcement prepare for them.

How data from a crisis text line is saving lives

A single desperate text from a young woman sparked a nationwide crisis support network, offering confidential help one message at a time. In just four months, the service reached every U.S. area code and now processes millions of texts, with over 30 percent related to suicide and depression. By using data algorithms, counselors can prioritize the most urgent cases and identify patterns to help entire communities. The insights gained are shared publicly, shaping how schools and families respond to mental health crises.