Name: The value of kindness at work
Uploaded: 2021-12-01T15:59:58Z
Duration: 15 min 40 s
Description: Kindness can go a long way when it comes to reshaping a business. Having saved a fashion company from the brink of bankruptcy, entrepreneur James Rhee shares the value of investing in a culture of compassion at work -- and shows why we should all lead with our hearts.

Kindness can go a long way when it comes to reshaping a business. Having saved a fashion company from the brink of bankruptcy, entrepreneur James Rhee shares the value of investing in a culture of compassion at work -- and shows why we should all lead with our hearts.

Compassion, when made central to business, can generate results that even rigorous accounting methods cannot explain. A simple act of kindness—a toy red helicopter gifted in childhood—sparked a leadership philosophy that transformed a struggling fashion retailer into a thriving company serving over a thousand employees and creating more than a billion dollars in economic impact. By operationalizing goodwill, redefining payroll as investment, and centering people over profit, the organization unlocked new reserves of creativity, trust, and growth. The story proves that the most valuable assets in business can be intangible, human, and shared.