
Kelly Freitas
Customer Experience Director at VSP Global
TED Attendee
Sacramento, California, United StatesAbout Kelly
I am a…
Brainstormer, Connector, Marketer, Photographer
Bio
Practiced market research, customer experience and information professional with comprehensive reference and research expertise. Experience conducting extensive and intensive search queries for medical, technical, government and business information using a wide variety of sources. Skilled at competitive intelligence practices, collection management, classification, data analysis and clear presentation. Regarded as a hands-on team leader who is capable of building strong, cohesive teams and fosters a sense of pride and integrity among staff. Marketing expert with a command of integrated marketing strategies and cutting edge marketing communications. Articulate communicator; excellent interpersonal skills. Core competencies include:
-Research/Analysis/Synthesis
-Project Management
-Strategic Planning & Implementation
-Collection Management
-Information Architecture
-Vendor Negotiation & Management
-Budgeting
-Team Development & Leadership
Areas of expertise
Customer Experience Management, Facilitating, Librarianship, Market research and marketing