Kelly Freitas

Kelly Freitas

Customer Experience Director at VSP Global

TED Attendee
Sacramento, California, United States
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About Kelly

I am a…

Brainstormer, Connector, Marketer, Photographer

Bio

Practiced market research, customer experience and information professional with comprehensive reference and research expertise. Experience conducting extensive and intensive search queries for medical, technical, government and business information using a wide variety of sources. Skilled at competitive intelligence practices, collection management, classification, data analysis and clear presentation. Regarded as a hands-on team leader who is capable of building strong, cohesive teams and fosters a sense of pride and integrity among staff. Marketing expert with a command of integrated marketing strategies and cutting edge marketing communications. Articulate communicator; excellent interpersonal skills. Core competencies include: -Research/Analysis/Synthesis -Project Management -Strategic Planning & Implementation -Collection Management -Information Architecture -Vendor Negotiation & Management -Budgeting -Team Development & Leadership

Areas of expertise

Customer Experience Management, Facilitating, Librarianship, Market research and marketing